Privacy Policy
At Bright Path Health (“Bright Path Health”, “we”, “our”, or “us”), we respect your privacy and recognise the importance of protecting personal and health information entrusted to us.
This Privacy Policy explains how we collect, hold, use, disclose and protect personal information when you interact with Bright Path Health, use our website, contact us, request information or receive our services.
1. What Information We Collect
Depending on how you interact with Bright Path Health, we may collect information such as:
- your name and contact details;
- email address and telephone number;
- residential or postal address;
- date of birth or other identification details where reasonably required;
- information provided through enquiries, referrals or forms;
- appointment and service-related information;
- health or disability information relevant to providing services;
- information about your preferences, requirements and support needs;
- payment, billing or administrative information where applicable;
- information provided by authorised representatives, carers or referral partners.
2. How We Collect Information
We may collect personal information directly from you when you:
- contact us by phone, email or through our website;
- submit an online enquiry or form;
- request an appointment or service;
- provide information during an assessment or consultation;
- enter into an agreement with us; or
- communicate with our team.
Where appropriate and permitted, we may also receive information from an authorised representative, carer, referring professional, organisation or other third party involved in coordinating or delivering services to you.
We aim to collect only information that is reasonably necessary for the relevant purpose.
3. Why We Collect Personal Information
We may collect and use personal information to:
- respond to your enquiries;
- arrange and manage appointments;
- assess and provide appropriate services;
- understand your individual needs and preferences;
- coordinate care or support where authorised;
- communicate with you about services and appointments;
- maintain appropriate client and service records;
- process administrative or financial matters;
- improve our services and client experience;
- meet professional, regulatory, legal or reporting obligations;
- manage complaints, incidents or concerns; and
- protect the safety, security and wellbeing of individuals and our organisation.
We generally use or disclose personal information for the purpose for which it was collected, a related purpose you would reasonably expect, or where otherwise permitted or required by law.
4. Health Information
Because Bright Path Health may provide health-related services, we may need to collect health information that is necessary to understand your circumstances and provide appropriate services.
We recognise that health information is highly sensitive and take reasonable steps to protect it from misuse, loss, unauthorised access, modification or disclosure.
Where consent is required, we will seek appropriate consent before collecting, using or disclosing relevant information, unless an exception under applicable law applies. Australian privacy guidance recognises circumstances where health information may be collected or disclosed without consent, including certain situations required or authorised by law or necessary to provide a health service.
5. Use and Disclosure of Information
We may disclose personal information, where reasonably necessary and legally permitted, to:
- health professionals and practitioners involved in your care;
- authorised representatives, carers or support persons;
- referral partners or service providers;
- contractors and technology providers supporting our operations;
- professional advisers;
- insurers or relevant administrative providers;
- government agencies or regulatory bodies where required;
- emergency services where necessary to protect life, health or safety; and
- other parties where you have provided appropriate consent.
We do not sell your personal or health information.
Where information is disclosed to another organisation, we take reasonable steps to ensure that the disclosure is appropriate and consistent with applicable privacy obligations.
6. Direct Marketing
We may occasionally send information about Bright Path Health, our services, updates or relevant resources where permitted by law.
Where required, we will seek your consent before using sensitive information for direct marketing.
You can request to stop receiving marketing communications at any time by contacting us or using the unsubscribe option included in an electronic marketing message.
7. Website and Cookies
When you use our website, certain technical information may be collected automatically, such as your IP address, browser type, device information, pages visited, approximate usage patterns and other website analytics information.
We may use cookies, analytics tools or similar technologies to improve website functionality, understand website usage, maintain security and improve the user experience.
You can adjust cookie settings through your browser, although disabling certain cookies may affect website functionality.
8. How We Protect Your Information
Bright Path Health takes reasonable steps to protect personal information against:
- unauthorised access;
- misuse;
- interference;
- loss;
- unauthorised modification; and
- unauthorised disclosure.
If we become aware of a privacy or data security incident that requires notification under applicable law, we will respond in accordance with our legal obligations.
9. Overseas Disclosure and Service Providers
Bright Path Health may use external technology, hosting, communication, administration or other service providers to support our operations.
You may contact us if you would like further information about whether your personal information is likely to be disclosed overseas and, where appropriate, the countries involved.
10. Accessing Your Information
You may request access to personal information that Bright Path Health holds about you, subject to applicable legal exceptions.
We may ask you to provide reasonable information to verify your identity and properly identify the information you are requesting.
We will generally respond to an access request within a reasonable period and may discuss the most appropriate method for providing access. Australian privacy law provides individuals with a general right to request access to health information held by a health service provider, subject to applicable exceptions.
11. Correcting Your Information
If you believe information we hold about you is incorrect, incomplete, misleading or out of date, please contact us and request a correction.
We will consider your request and take reasonable steps to correct information where appropriate.
12. Privacy Complaints
Please provide sufficient information about your complaint to allow us to investigate it appropriately.
We will handle privacy complaints seriously, fairly and as confidentially as reasonably possible.
If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).
Children’s and Young People’s Privacy
Where our services involve children or young people, we take additional care when handling their personal and health information.
13. Third-Party Websites
This Privacy Policy does not apply to those external websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
14. Changes to This Privacy Policy
Any updated version will be published on this page with a revised “Last Updated” date.
We encourage you to review this Privacy Policy periodically so that you remain informed about how we manage personal information.
15. Contact Us
Bright Path Health
Email: info@brightpathhealth.com.au
Phone: +61-431622914
Website: Brightpathhealth.com.au
Your privacy matters to us. Bright Path Health is committed to handling personal and health information with care, respect, transparency and appropriate security.